By integrating Behaviour AI, Computer Vision, and Large Language Models (LLMs) into Advanced Driver Assistance Systems (ADAS), we provide cutting-edge solutions designed for both aftermarket and OEM/line-fit vendors. Since achieving product-market fit in July 2023, we have successfully deployed over 5,000 units and obtained seven patents to protect our innovative position. Now, we are in the exciting stage of further scaling our presence in this rapidly expanding market.

We are now looking for a Customer Success Manager to join our team to drive exceptional customer experiences while ensuring they achieve maximum value from our solutions.

What you will be doing 

As a Customer Success Manager at Humanising Autonomy, you will form the critical bridge between our clients and internal teams, and deliver value by fostering long-term relationships, ensuring quality deployments, and identifying growth opportunities.

This role is ideal for someone who has experience supporting computer vision, SAAS AI software and/or software development kits with relationships in the mobility sector.

Your responsibilities will include:

Customer Relationship Management

• Build and maintain strong, long-term relationships with key stakeholders across customer organisations.
• Serve as the primary point of contact for assigned customers, developing trusted advisor relationships and understanding client objectives.
• Drive customer satisfaction by ensuring timely, efficient deployment of solutions, and facilitate ongoing engagement and support.

Onboarding and Training

• Guide customers through onboarding, training, and solution adoption processes, ensuring seamless experience from contract signing to product deployment integration and high customer satisfaction and ensuring optimal configuration of our HDAS ( Humanised Driver Assistance Software) product .
• Provide hands-on support for deploying and configuring our solutions, with a focus on optimising functionality and meeting quality standards.
• Create onboarding templates, support the use of sales playbooks and adapt them as needed to any sales situation as required by the HA BDR team.

Retention and Expansion

• Monitor usage, performance, and customer feedback, proactively identifying opportunities to deepen customer engagement and expand service usage
• Leverage BANT criteria to uncover upsell or cross-sell opportunities and collaborate with the sales team to execute on these.

Performance Tracking and Reporting

• Track key customer success metrics, including satisfaction, retention, and Net Promoter Score (NPS).
• Generate insights from customer feedback and solution performance to guide continuous improvement initiatives.

Product and Technology Innovation

• Develop a thorough understanding of our product offerings and stay updated on industry trends, competitor products, and new technologies to identify threats and opportunities in the market
• Act as a feedback channel to the HA Product and Technology teams, ensuring customer needs, business value features and pain points are prioritised in development.

Pipeline Management and Forecasting

• Use Hubspot CRM to keep everything up to date and help build sales forecasts
  

About you

We are looking for someone who is customer-centric, adaptable, and thrives in a collaborative, high-growth environment and who has the ability to navigate challenging bid situations with the BDR team and suggest pivot customer success strategies as necessary. Furthermore, someone who values integrity, transparency, and accountability in all interactions.

Experience:

• 3+ years of experience in Customer Success, Account Management or Technical Support preferably in the automotive, or mobility space.
• Demonstrated success in managing customer relationships for complex software and/or hardware solutions.

Technical Knowledge:

• Familiarity with ADAS, Computer Vision, and AI technologies and their applications in the automotive and mobility sector would be preferable
• Experience working with CRMs such as Hubspot
  

Skills:

• Strong interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Ability to prioritise and manage multiple customer accounts and deadlines effectively.
• Excellent problem-solving abilities and experience managing multiple customer engagements.

Education:

• Bachelor’s degree in Business Studies, Computing, or a related field; MBA or relevant advanced degree is preferred
  

The role will involve large responsibility and autonomy within the company, and require the ability to work both independently as well as part of a creative core team of designers, data scientists, and engineers.

Your work will impact how autonomous systems will interact with people - a field whose relevance is rapidly expanding, and from which you can expect a fast-moving adventure!